Privacy Policy

Effective Date: 10 October 2024 — CloudOps S.L.

1. Introduction

CloudOps S.L. ("we", "us", or "our") operates the Uxxu software architecture platform available at uxxu.io and app.uxxu.io. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have in relation to your data. This policy applies to all users of the Uxxu website and platform, including visitors, registered users, and organization administrators.

2. Data We Collect

Account Information

When you register for a Uxxu account we collect your email address and the name or handle you choose to identify yourself. This information is used to create and manage your account, authenticate your identity, and communicate with you about your account and the platform.

Architecture Data

Uxxu stores the architecture diagrams, models, and documentation you create within the platform. This content belongs to you and is processed solely to provide the service. We do not analyse, sell, or use your architecture data for any purpose other than delivering the Uxxu platform to you and your organisation.

Usage and Technical Data

We collect technical information when you use the platform, including your IP address, browser type and version, operating system, referring URLs, pages visited, and the date and time of your visits. This data is used to monitor platform performance, troubleshoot issues, and improve the user experience. It is collected in aggregated, anonymised form where possible.

Contact and Support Data

When you contact us through our contact form, by email, or through the platform's support features, we collect the information you provide, including your email address, name, and the content of your message. This data is used solely to respond to your enquiry and resolve your issue.

Payment Information

If you purchase a paid plan, payment information is processed by our third-party payment provider. We do not store full payment card details on our systems. We may retain records of transactions for billing and accounting purposes.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To create and manage your Uxxu account and organisation
  • To provide access to the Uxxu platform and its features
  • To send you account-related communications such as verification emails, password reset emails, and billing notifications
  • To respond to support requests and enquiries
  • To monitor and improve platform performance and reliability
  • To detect and prevent fraud, abuse, and security incidents
  • To comply with legal obligations and respond to lawful requests from authorities
  • To send you product updates, feature announcements, and other communications about Uxxu where you have given consent or where we have a legitimate interest in doing so

4. Legal Basis for Processing

For users in the European Union and European Economic Area, we process your personal data on the following legal bases under the General Data Protection Regulation (GDPR):

  • Contract performance — processing necessary to provide the Uxxu service you have signed up for
  • Legitimate interests — processing necessary for platform security, fraud prevention, and service improvement, where these interests are not overridden by your rights
  • Legal obligation — processing required to comply with applicable law
  • Consent — where you have given explicit consent, such as for marketing communications or non-essential cookies

5. Cookies

We use cookies and similar technologies to operate the platform and improve your experience. For detailed information about the cookies we use, how long they are stored, and how you can control them, please refer to our Cookie Policy.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share data with trusted third-party service providers who help us operate the platform, including cloud infrastructure providers, analytics tools, payment processors, and email delivery services. These providers are contractually required to process data only on our behalf and in accordance with this Privacy Policy.

We may also disclose data where required by law, court order, or government authority, or in connection with a merger, acquisition, or sale of our business assets.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. If you close your account, we will delete or anonymise your personal data within a reasonable period unless we are required to retain it for legal or accounting purposes. Architecture data you have created will be deleted upon account closure unless you have exported it beforehand.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using HTTPS, secure storage of credentials, access controls limiting who within our organisation can access personal data, and regular security reviews.

Despite these measures, no method of transmission or storage is completely secure. If you become aware of any security issue related to your account or the platform, please contact us immediately at support@uxxu.io.

9. Your Rights

Depending on your location, you may have the following rights in relation to your personal data:

  • Access — the right to request a copy of the personal data we hold about you
  • Rectification — the right to request correction of inaccurate or incomplete data
  • Erasure — the right to request deletion of your personal data in certain circumstances
  • Restriction — the right to request that we limit how we process your data in certain circumstances
  • Data portability — the right to receive your data in a structured, machine-readable format
  • Objection — the right to object to processing based on legitimate interests
  • Withdrawal of consent — where processing is based on consent, the right to withdraw it at any time

To exercise any of these rights, please contact us at support@uxxu.io. We will respond to your request within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes we will notify you by updating the effective date at the top of this page and, where required, by notifying you directly. We encourage you to review this policy periodically.

11. Contact

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at support@uxxu.io or visit our contact page.